Cancellation &
Returns Policy

1. Order Cancellation

You may cancel your order at any time before the material is dispatched from our yard or the manufacturer's depot. To cancel, contact us via WhatsApp or phone — we do not require a written form.

Before dispatch — Full cancellation, no charge. Any advance payment received will be refunded in full within 5 business days to the original payment method.

After dispatch but before delivery — Cancellation may be possible depending on transit status. Outward freight costs already incurred may be deducted from the refund. Contact us immediately if you need to cancel after dispatch.

After delivery — Orders cannot be cancelled once delivered and accepted in good condition. However, you may raise a return request within 30 days if the material is damaged, defective, incorrect, or unused — see Section 2 below.

2. Returns & Replacements

We accept return requests within 30 days of delivery for new/unused products — both defective and non-defective. Exchanges are also accepted within the same window.

Accepted reasons for return:

• Defective / damaged material — cement bags with tears, wet damage or hardening; TMT bars with visible surface defects or incorrect dimensions; crushed or broken blocks or bricks
• Wrong product supplied — incorrect brand, grade, or specification from what was quoted and confirmed
• Short supply — quantity delivered is less than what was invoiced
• Quality defect / BIS/ISI mismatch — material supplied without required IS markings
• Non-defective / change of mind — unused, unopened material in original condition may be returned within 30 days

Returns are not accepted for:

• Material that has been mixed, used, or incorporated into construction work
• Cement bags that have been opened and show signs of use, even partial
• Normal colour or shade variation in bricks, blocks, or M-sand — this is inherent to natural materials
• Ready Mix Concrete (RMC) — once poured, RMC cannot be returned under any circumstance

Return shipping: A free pre-paid return label is included in each order package. If unavailable, contact us and we will arrange free pickup from your site.

To initiate a return, WhatsApp us on +91 63996 96363 with your order number, a brief description of the issue, and 2–3 photographs of the affected material. We will respond within 4 business hours.

3. Refund Process

Once a return or cancellation is approved, refunds are processed as follows:

• UPI / Bank Transfer — refunded to the originating account within 5–7 business days
• Cheque payments — a refund cheque is issued within 7–10 business days and mailed or handed over at our office
• Cash payments — refunded in cash at our Kotturpuram office or via UPI to an account you specify, within 5 business days

Partial refunds may apply where only part of a delivery is returned or where freight costs have already been incurred. The exact refund amount will be confirmed in writing (WhatsApp or email) before processing.

4. Replacement Instead of Refund

If you prefer a replacement delivery over a refund, we will arrange a priority re-delivery of the correct or undamaged material at no additional charge — including waiving the re-delivery freight. Replacements are typically scheduled within 24–48 hours of approval, subject to stock availability.

To request a replacement, tell us when you raise the return request (Section 2). We will confirm the replacement timeline via WhatsApp.

5. Special Cases

Bulk / Government Project Orders: For orders above ₹5 lakh, cancellation and return terms may be governed by the purchase order terms agreed at the time of order confirmation. In cases of conflict, the PO terms take precedence. Contact our sales team at info@buildingneeds.in for project-specific terms.

Ready Mix Concrete (RMC): RMC is a perishable product mixed and dispatched to your exact specifications. Once dispatched, RMC cannot be returned, cancelled, or refunded regardless of circumstances. Please confirm your requirements carefully before placing an RMC order.

Force Majeure: In the event of supply disruption due to factors beyond our control — natural disasters, manufacturer shutdowns, government restrictions — we will offer you either a full refund or a mutually agreed alternative delivery schedule.

6. How to Reach Us

For all cancellation, return, and refund requests, contact us through any of the following:

• WhatsApp — +91 63996 96363 (fastest — 4-hour response during business hours)
• Phone — +91 63996 96363 (Monday–Saturday, 8 AM to 8 PM)
• Email — info@buildingneeds.in (respond within 1 business day)
• In person — No. 5, Ground Floor, Ambadi Road, Chitra Nagar, Kotturpuram, Chennai – 600 085

Please have your order number and invoice ready when contacting us — this helps us resolve your request faster.